Thanks for visiting our website. Please read carefully the Terms and Conditions contained in this document, since each time you use this website you are accepting the Terms set out here.
When buying a tour or service on our website or Social Networks, you must communicate via telephone or WhatsApp 48 hours before the desired date to the reservation phones + 57 (3183935353) or +57 (3182313244) In order to reconfirm the date and time established for the purchased service. Without this action it is impossible to guarantee room and comply with the offered tour.
The Tours or Services offered by Tour Station SAS correspond to different providers, so it is important and necessary before purchasing a Tour that the restrictions be fully validated in order to comply with the Service Offered.
There is the possibility of not complying with the established reservation due to weather conditions such as, High Tide, Strong Winds, Absence of Winds, Storms or Low Tide Phenomena among others, which prevent the departure of the tours of according to the daily report issued by the Port Authority (DIMAR) and which are beyond our control. When these cases arise, Tour Station SAS will offer the corresponding date and time reprogramming if your stay on the Island allows it, otherwise the purchase will be refunded with the same payment method that I use when confirming your tour.
Normal navigation, all smaller vessels can navigate, making proper use and strictly complying with the relevant security measures.
Navigation with restriction It is restricted for the elderly, children under 12 years, pregnant women, people with some type of disability who do not allow them to use their means. In addition, boats must sail with 80% of their maximum passenger capacity.
closed navigation. Smaller boats cannot navigate. There is no exception.
In the cases of cancellation or no-show to use the services on the contracted dates (No show) or date and time changes
In the cases in which money refund or virtual transaction reversals apply (Web, Bank Transfers or Electronics) previously authorized by the Accounting Department, the following will apply